All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged or defective products.  If an item may be considered damaged or defective, please email info@claricocosmetics.com indicating your Name, Order Number, and a clear photo of the product. Damaged or defective items need to be addressed within 30 days from the day of purchase. If the product is deemed defective by claricocosmetics.com, you will be eligible for a refund or replacement of the same item or an equivalent item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.